iSupport Client Instructions for First-Time Installation

iSupport Installed Client is for first-time customers and clients who are engaging in an iSupport session. A small module of iSupport Client software will be downloaded and installed on your PC. It's a simple, 30-second task to load the software. Just click on the Download link below.

There're no emails or ActiveX approvals to deal with, and an iSupport session can be setup only in your presence and with your explicit approval. For subsequent iSupport sessions, you can connect in 5 seconds by simply double-clicking on the iSupport desktop icon.

Download

Click to download the install file for iSupport Client. File size is approximately 2.1 MB.

First-Time Installation

1. Simply click on the link in the box above to download iSupport Client software. A dialog box will open: Do you want to run or save this file? The options are: Run, Save, Cancel. Choose Run. The file will begin downloading.

2. After downloading completes, a dialog box will open: Do you want to run this software? The options are Run, Don't Run. Choose Run.

3. The Install program will open. Follow the installation instructions and click through the Next, Install and Finish buttons to complete the installation. Choose to launch iSupport Client as the final step in the installation process.

4. When the iSupport Client window opens, enter a Key value as specified by your technician.

5. To begin a subsequent iSupport session, simply double-click the iSupport Client icon on the desktop to launch the application.

Other Information

1. You must have administrative privileges to install iSupport Client software. However, as a feature of the installation, any users will receive the iSupport Client icon automatically, and they can launch the application in user mode without being in administrative mode.

2. If the software installs but iSupport Client fails to connect, check whether a firewall program is active. If so, approval may need to be given for iSupport Client to connect to the Internet. For Norton Personal Firewall, a dialog box will be displayed prompting for an approval.

3. If the software installs but iSupport Client fails to connect, check if port 443 is blocked. This will cause the connection to fail since port 443 is the default port used to connect to the iSupport server. In such case, you should select Port 80 instead of Port 443 in the iSupport Client window.

4. You can uninstall iSupport Client software at any time. Click on Start and select Programs / iSupport Client / Uninstall iSupport Client.