SmartAccess allows technicians to access and work on unattended servers out of hours without being onsite. Best of all, when a technician does access an unattended server, the iSupport control panel and all of the iSupport features become available — including iSupport macros. From there, it's just like using iSupport with a live customer.
You can gain access to an unattended machine at anytime, quickly and securely. It's as simple as opening iSupport Agent, selecting SmartAccess and designating the server to be accessed. After a brief interval, the unattended server responds in a direct iSupport session, and you're ready to go.
SmartAccess is built on the proven Roaring Pine architecture for setting up connections. It uses an intervening meet-me server and relies on only secure, outbound ports on the client side. As a result, iSupport works with most any firewall configuration on the client side without any changes. Furthermore, the password mechanism for accessing unattended servers provides ultimate security. The password is known only by the installing technician — not by Roaring Pine or any Roaring Pine server.
iSupport SmartAccess 2.0 is now available. SmartAccess now includes an option to run in service mode on unattended servers that are not logged in. This means that when an unattended server reboots and does not log in automatically, you can still access it and use all of the iSupport features, including iSupport macros. In addition, SmartAccess now includes auto update, so an unattended client system can update itself without human intervention when new software is released.
Some of our customers already use SmartAccess as the primary way they communicate with their clients. Clients appreciate the speed and efficiency in which their systems are repaired — without paying for drive time of a technician or arranging for after-hours onsite access.