"I’ve now done 4 remote support sessions for clients. This has saved me over 6 hours of travel time and has made my clients very happy."

PC technician in Ohio

iSupport 3.0 is now available. iSupport provides a powerful suite of capabilities that can handle most any technical support task:   Remote repairs with a person on the client side communicating by phone or text chat to the technician. Unattended access by a technician to clients' servers or PCs for after-hours maintenance. Onsite repairs with iSupport on a memory stick plugged into the PC under repair. Automated tune-up and repair of clients' systems. One-button repair of common problems through iSupport macros. iSupport is browser-based and Internet-based and turns on virtually instantly.

iSupport SmartAccess 2.0 is now available. You can use all of the iSupport features — not just remote control — to access and troubleshoot unattended PCs and servers. SmartAccess now includes an option to run in service mode on unattended servers that are not logged in. In addition, SmartAccess now includes auto update, so an unattended client system can update itself without human intervention when new software is released.

Some of our customers already use SmartAccess as the primary way they communicate with their clients. Clients appreciate the speed and efficiency in which their systems are repaired — without paying for drive time of a technician or arranging for after-hours access. Learn more.

We try hard to help our customers. One customer told us recently: "It is refreshing to see that someone is really responsive to customers. My thanks and admiration."

We thank you for your continued feedback. Such feedback is helping us develop a tool to make your life easier, reduce drive time — that is sometimes billed at a reduced rate or not at all — and serve your own customers in the best possible way.

Our goal is to make iSupport the clear product choice for most any technical support task — involving a live customer or unattended system, remote or onsite repairs, with a live technician or automated manager.