iSupport from Roaring Pine

New iSupport Pricing! Check out Roaring Pine's new pricing plans that are tailored exactly for your business needs. You can subscribe to iSupport on a monthly basis, or yearly, per-session or as a one-time perpetual license with maintenance. Within each pricing tier, discounts are available based on traffic level and multiple agent configurations. Learn more.

New iSupport Features! You can now quickly retrieve a group of files from a client's PC with a single command. In addition, you can combine VBScripts with macros, allowing a macro to execute a VBScript on the client side, then retrieve the results and continue processing with those results. Learn more in the Macro User Guide.

Take the Technical Support Challenge. How well does your remote support tool perform its essential operations? Find out here.

iSupport is chosen as the preferred vendor tool by the #1 tech support franchise! Find out why iSupport is called "the most comprehensive, robust, efficient product on the market today."

iSupport is a break-through tool in the industry for diagnosis and repair of PCs. It provides specialized test functions and automated test scripting for blazingly fast resolution of PC problems.
iSupport combines the functionality of multiple single-purpose tools into one user interface and platform that is much more than just a remote control tool. There is no preloaded software required for clients, and iSupport's design allows it to work very effectively over low-speed connections. Learn more.
With iSupport 3.0, a simplified install and update procedure is available, and performance of remote control sessions is enhanced. In addition, a new billing record is available for command-by-command invoicing of customers.

Many new macros and macro commands are now available. Based on customer suggestions, we have added macros for deleting all temp files on a client's PC, deleting all temp files associated with an IE browser, and deleting the contents of the Recycle Bin. There are new macro capabilities for dealing with directory structures on the client's PC and returning macro results in a variable for use in subsequent commands. In addition, macros can now be included within macros, and parameters can be passed between macros. Learn more.

SmartAccess 2.0 now includes service mode operation for unattended servers that are not logged in. This capability allows technicians to use all of the iSupport features — not just remote control — to work on unattended PCs and servers in diverse configurations. In addition, SmartAccess now includes auto update, so an unattended client system can update itself without human intervention when new software is released. Learn more.

Technician locator and iConnect alerting can help customers reach you in a few button clicks, by Internet, phone and pager. If you're online, you can transition directly into iSupport and work on the PC from there. You can include your icon on the desktop of your customers' PCs for added visibility and convenience. Learn more.

To best serve you, we now have a standard way for you to reach Online Technical Support at Roaring Pine. It's available at: www.roaringpine.com/techsupport.html. A similar capability is available for your own customers to alert you when you sign up for iSupport!

Roaring Pine is a company in Boulder, Colorado with 15 years of experience in developing real-time collaborative software and technical support tools for PC technicians and corporate help desks. In the mid-1990s, our VoiceView-based Help Desk product became the killer app for PC companies; had the leading market share; was shipping on PCs from Packard Bell, Sony, Hewlett Packard, Acer and others; and was backed by Microsoft and Intel. iSupport takes this concept a step further by making it totally Internet and browser based.