New iSupport Pricing is tailored exactly for your business needs. You can subscribe to iSupport on a monthly basis, or yearly, per-session or as a one-time perpetual license with maintenance. There's also an extremely cost effective plan for managing very large numbers of unattended client machines. It's a painless, 2-minute process to get up and running with iSupport. Try it for free.

New iSupport Features allow: (1) special communications with clients at the end of a session; (2) easy sharing of visual information with clients during a session; and (3) automatic collection of infomation you need at the beginning of a session. Learn more.

With New iSupport Macros you can quickly retrieve a group of files from a client's PC with a single command. In addition, you can combine VBScripts with macros, allowing a macro to execute a VBScript on the client side, then retrieve the results and continue processing with those results. Learn more.

In these economic times, iSupport Automation can make your support operations more cost effective and efficient! You can reduce commonly executed tasks to a single click and offload other tasks entirely to automated agents. You can tune iSupport exactly to the needs of your technicians. Learn more.

iSupport is widely used by businesses, individuals and tech support centers for remote diagnosis and repair of PCs and servers, remote installation of software and online training.

Many new macros and macro commands are now available. Based on customer suggestions, we have added macros for deleting all temp files on a client's PC, deleting all temp files associated with an IE browser, and deleting the contents of the Recycle Bin. There are new macro capabilities for dealing with directory structures on the client's PC and returning macro results in a variable for use in subsequent commands. In addition, macros can now be included within macros, and parameters can be passed between macros. Learn more.

SmartAccess 2.0 now includes service mode operation for unattended servers that are not logged in. This capability allows technicians to use all of the iSupport features — not just remote control — to work on unattended PCs and servers in diverse configurations. In addition, SmartAccess now includes auto update, so an unattended client system can update itself without human intervention when new software is released. Learn more.

Technician locator and iConnect alerting can help customers reach you in a few button clicks, by Internet, phone and pager. If you're online, you can transition directly into iSupport and work on the PC from there. You can include your icon on the desktop of your customers' PCs for added visibility and convenience. Learn more.

To best serve you, we now have a standard way for you to reach Online Technical Support at Roaring Pine. It's available at: www.roaringpine.com/techsupport.html. A similar capability is available for your own customers to alert you when you sign up for iSupport!

Roaring Pine is a company in Boulder, Colorado with 15 years of experience in developing real-time collaborative software and technical support tools for PC technicians and corporate help desks. In the mid-1990s, our VoiceView-based Help Desk product became the killer app for PC companies; had the leading market share; was shipping on PCs from Packard Bell, Sony, Hewlett Packard, Acer and others; and was backed by Microsoft and Intel. iSupport takes this concept a step further by making it totally Internet and browser based.