"Radish was a pioneer in the field of transferring data via phone lines before the Internet became mainstream." "Roaring Pine takes the concept several steps further, using the Web as the delivery vehicle instead of a pair of point-to-point modems." Boulder County Bus. Report Jan. 25, 2002

The Mission Roaring Pine was founded to develop and deploy "web-enabling technologies," allowing non-computer-professionals to easily leverage the Internet and corporate intranets for real-time communication services. The company's products are featured in both eBusiness and eSupport transactions where immediate personal assistance or automated assistance is a necessary part of the session. Typical applications include a customer at a Web site who needs help from a sales representative before making a purchase, or a computer user at home or work who needs technical assistance in order to fix a PC-related problem. All of the company's products are browser-based and can be deployed virtually instantly over the Internet. A large number of capabilities are provided to address: (1) different communications methods between clients and service representatives; (2) call center features for queuing requests, directing requests to appropriate representatives; transferring sessions between representatives and generating call center reports; (3) collaboration and co-browsing features for sharing information between clients and representatives; and (4) sophisticated tools for use by technicians in remote technical support applications. Experience in the Industry Roaring Pine's founders and development team come from Radish Communications Systems. Radish, which was founded in 1990, developed and pioneered the use of VoiceView, a communications protocol that allowed data to be transferred during an ordinary telephone call. By the mid-1990's, VoiceView had gained most of the market share for switched voice/data applications and was shipping on most of the PCs and modems sold at the time. VoiceView was used by American Airlines, Blockbuster Music, 1-800-Flowers and a host of other companies to improve transactions with their customers. VoiceView was also included in PCs sold by Packard Bell, Hewlett Packard, Sony and Acer as a means of providing enhanced customer support. After Radish was sold in 1996, key members of the founding team and the development organization decided to design and build the next-generation replacement for VoiceView, as a pure Internet application. Development of the underlying technology started in 1997, and the company, which is now known as Roaring Pine, was incorporated in that year. Product Awards Roaring Pine's iConnect technology has won the following awards, either as a stand-alone product or as the communications component in other products: ICCM (International Call Center Management) Conference and Expo 2000 - Best of Show Award Call Center Magazine - Editor's Choice, November 2000 Communications Solutions Expo, Fall 2000 - Best of Show Award Customer Interaction Solutions Magazine - Product of the Year 2000