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Roaring Pine offers a unique technology platform, available as a service through a Software as a Service model (SaaS) or as a server-based software product for connecting people in real time and facilitating the exchange of electronic information. This enabling technology can be sold stand-alone, or integrated into other applications to provide more efficient business-to-business communication and enhanced customer interaction.eCommerce
On the Internet, the competition is only one click away! As a result, even more so than in traditional retail sales, companies selling online are being forced to compete on price, or on customer service. But, as in retail, even the ones who will be the most successful competing on price will be the ones who also provide the best customer service.
In fact, a recent Ernst & Young study found that although security concerns and the need to handle products remained barriers to online shopping, the next largest issues were that consumers couldn't talk to a sales representative and that they couldn't get enough product information.
iConnect addresses both of these issues with a proven solution that is inexpensive to implement and easy to use.
The eMarketer newsletter projected that Internet/intranet-based business-to-business transactions would jump to $268 billion in 2002, up from $5.6 billion in 1997. In fact, Gartner Group analysts predicted that by 2004, more than two-thirds of sales and supply chain transactions will be performed using remote access and Internet technologies.
iConnect's ability to transfer data as part of the process of connecting parties together, and then provide true, easy-to-use, multimedia communication capabilities, enables more efficient and effective business communications.
Good customer service obviously extends into the area of customer support. According to the Gartner Group, in the next five years, 75% of call centers will not meet business needs. Additionally, 25% of customers will be lost because those companies will not service them well.
Unfortunately, providing good customer support can be expensive. The customer support department is often one of the largest cost centers in a company. However, according to Forrester Research, "Internet-based customer support can result in a 43% savings in direct labor costs."
iSupport takes Internet-based customer support to a new level by allowing companies to provide remote diagnosis and repair of PC-related software located anywhere in the world, using a standard Internet connection even of dial-up quality. This ability to provide fast and efficient technical support significantly reduces cost, while improving customer satisfaction.
By partnering with Roaring Pine, your company can quickly and profitably offer an Internet-based alerting and communications service to your customers.
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