"Up to 67% of online shoppers who get as far as putting items in a virtual shopping cart abandon the process before checking out." Forrester Research "63% of people online say they won't buy anything until there is more human interaction involved." Yankelovich Partners

iConnect Benefits iConnect allows you to cultivate the potential sale while the interested customer is still at your website and their interest level is the highest. Sales reps work with qualified calls and can respond to customers before they move to a competitor's website. Sales closures are improved since the rep can answer questions and handle objections in real time with the customer. Sales reps can increase the average size of a sale through their ability to cross-sell and up-sell during the transaction. Your website is differentiated by providing easy access to live customer service. In addition, knowing that personal assistance is readily available promotes repeat visits by your customers. Customer service is improved and customer satisfaction is increased. Personal relationships can be built with your customers. More efficiency is achieved in transactions with customers compared to email-only or phone-only transactions. The power of the Internet is leveraged in providing one-to-one, personalized service. Infrastructure costs are reduced. The multimedia power of the Internet enables sales reps to handle customers quickly and efficiently, minimizing time spent on phone calls and improving the results of each call. Reps can solve problems in fewer "sessions" and solve problems in less time per session. Some communications with customers can be handled completely through the Internet, saving on phone charges.