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"iSupport is a critical tool for ongoing support of our product line. We use it to diagnose and repair system problems, and we also demonstrate it to pre-sale customers to show them the level of support they can expect."
Sales Engineer
Data storage company
"I just used iSupport on a client call and it worked great. Saved me a trip! This was even with a dial up customer and latency was not bad."
Computer Technician
Texas
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| In the News |
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We are pleased to announce that InControl Technology is a new integration partner and has included iSupport capabilities in its Asset Intelligence and IT Green solutions. As a result, customers can inventory all of their IT endpoint devices (in some cases, hundreds of thousands), use iSupport to diagnose and repair them remotely, and monitor and control power usage at the devices.
iSupport provides new macro capabilities that extend the range of scripted operations that technicians can perform. Compared to the brute-force approach of manually taking remote control of the client's desktop, iSupport macros provide repeatability, security, quality and efficiency gains. Learn more.
Technicians can now easily find and retrieve sets of files from client systems in one button click with iSupport. It's much faster and more efficient than manually searching for different log files and then transferring them one by one. Learn more.
| iConnect is an enhanced services platform for businesses. It allows service reps to easily share information with customers during real-time transactions. iConnect connects customers to service reps via skills-based routing and alerting. From there, service reps can engage customers via phone or conversational messaging as well as drag-and-drop page sending, application sharing and co-browsing. Preview.
iSupport is a break-through tool in the industry for remote diagnosis and repair of PCs and servers. It provides customizable buttons, specialized test functions, automated scripting and portal capabilities for fast resolution of PC problems without requiring a technician to "take over" the client's PC. Preview. |
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Roaring Pine is a company in Boulder, Colorado with 15 years of experience in developing real-time transactional software and technical support tools for corporate contact centers, PC technicians and corporate help desks. In the mid-1990s, our VoiceView-based Collaboration and Help Desk products were used by Blockbuster Music, American Airlines, Citibank, 1-800-Flowers, Packard Bell, Sony, Hewlett Packard and others to improve communications with their customers. iConnect and iSupport take this concept a step further by being totally Internet accessible and instantly available through software as a service (SaaS).
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